111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.
 
You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.

https://www.england.nhs.uk/publication/you-and-your-general-practice


NHS Birmingham and Solihull ICB
 
Compliments, concerns and complaints: NHS Birmingham and Solihull
 
Email: bsol.patientexperience@nhs.net
 
Telephone: 0121 203 3313
 
Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT
 
Healthwatch Birmingham and Solihull
 
Contact Us – Healthwatch Birmingham & Solihull
 
Email: info@healthwatchbsol.org.uk
 
Telephone: 0800 652 5278
Write to: PO Box 16875 – Birmingham – B16 6TN